FREQUENTLY ASKED QUESTIONS

Everything you’d ask before choosing a CRM.

45 answers about TabletCRM — pricing, accounting sync, features, integrations, customization, security and support — all in one place.

Getting Started

6 QUESTIONS
Q

What is TabletCRM?

TabletCRM is a complete CRM and business-management suite from KnowTia Concepts Corporation. It covers the whole customer life cycle — leads, marketing, proposals, orders, purchasing, inventory and service — and syncs with QuickBooks or Xero. Take the product tour.

Q

Who is TabletCRM for?

Businesses that sell, ship and service — especially companies using QuickBooks or Xero that have outgrown spreadsheets and lightweight CRMs. Multi-location and franchise operations can use Franchise Magic.

Q

How is TabletCRM different from a lightweight CRM?

Most CRMs end at the contact list and leave the rest to add-ons and connectors. TabletCRM builds the complete life cycle in — from the first lead to inventory, purchasing and service billing.

Q

Is there a free trial? Do I need a credit card?

Yes, there’s a free trial, and no credit card is required. Start your trial.

Q

How do I get started?

Start a free trial, or book a 30-minute demo and we’ll walk your own workflows through TabletCRM.

Q

Does TabletCRM work on mobile devices?

TabletCRM runs in any modern web browser, and the mobile app is included starting with the Operations plan.

Pricing & Plans

7 QUESTIONS
Q

How much does TabletCRM cost?

There are four plans: Starter, Sales, Operations and Complete — $19, $39, $59 and $89 per month billed annually, or $23, $47, $71 and $107 month-to-month. Compare plans.

Q

What’s the difference between annual and monthly billing?

Annual billing is about 17% less than month-to-month. Monthly billing keeps you flexible.

Q

Am I locked into a long-term contract?

You choose: month-to-month billing for flexibility, or annual billing for the lowest price.

Q

How many users can I have?

Starter supports up to 5 users. Sales, Operations and Complete support unlimited users.

Q

What is the QuickBooks or Xero offer?

Connect TabletCRM to your QuickBooks or Xero company and take 30% off your subscription for your first 3 months.

Q

Can I change plans later?

Yes. Start with the plan that fits today and move up as you add sales, operations or warehouse automation.

Q

Are there add-on modules or connector fees?

No add-on store and no connector subscriptions. Features are included by plan, integrations are native, and custom development is optional and priced up front.

QuickBooks & Xero

6 QUESTIONS
Q

Does TabletCRM work with QuickBooks Online?

Yes. Sales, Operations and Complete include full real-time, two-way QuickBooks sync; Starter includes read-only customer sync. See how it works.

Q

Does TabletCRM work with Xero?

Yes. TabletCRM syncs with your Xero organisation in real time. Learn more.

Q

Will my prospects show up in my accounting system?

No. Leads and prospects stay in TabletCRM. A customer is created in QuickBooks or Xero only when a monetary transaction is recorded.

Q

What happens to quotes that never close?

They stay in TabletCRM for reporting and follow-up. Lost deals never clutter your books.

Q

Do my employees need QuickBooks or Xero logins?

No. Your team works in TabletCRM with role-based permissions, and accounting access can stay with your accountants.

Q

Will I have to enter anything twice?

No. A web lead becomes the account, quote, order and accounting transaction without being retyped.

Features & Modules

6 QUESTIONS
Q

What modules are included?

Customer 360, sales-lead management, marketing, proposals & opportunities, order management, purchasing & receiving, inventory & warehouse, service & scheduling, and reporting. Tour every module.

Q

Can TabletCRM manage inventory and a warehouse?

Yes — standard and serialized inventory, assemblies, multi-location tracking, purchase orders and receiving, plus bar-coded warehouse receiving and shipping centers on the Complete plan.

Q

Does it handle service and field work?

Yes. Work orders, multi-resource scheduling, service contracts, time and materials, warranty and RMA, and on-site invoicing with e-signature.

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Can I create proposals and collect e-signatures?

Yes. Proposals pull live stock and customer pricing, generate as PDFs, capture e-signatures and convert to orders in one step.

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Does TabletCRM include marketing and e-mail?

Yes. Marketing campaigns and bulk e-mail are included starting with the Sales plan, with SendGrid integration for opt-outs and bounce tracking.

Q

What reporting is available?

Dashboards throughout the system, with advanced reporting starting on the Operations plan.

Integrations

4 QUESTIONS
Q

Which services does TabletCRM integrate with?

QuickBooks, Xero, Shopify, WooCommerce, Magento, Amazon, Authorize.NET, Avalara, ShipEngine, EasyPost, SendGrid, Google Workspace, Microsoft 365, SmartyStreets and more. See them all.

Q

Do I need Zapier or another connector app?

No. TabletCRM integrations are native — built into the platform by our own developers.

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Who supports the integrations?

We do. The same in-house team that writes TabletCRM builds and maintains every integration.

Q

What if a service I use isn’t listed?

Just ask. We add native integrations regularly, and custom integration work is available through our Custom CRM services.

Customization & Services

6 QUESTIONS
Q

Can I customize TabletCRM myself?

Yes. Add up to 40 custom fields to any process, adjust layouts and set alerts — no programming needed.

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Who does custom development work?

TabletCRM’s own in-house developers. We don’t farm work out to consultants or resellers.

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How much does customization cost?

Self-service customization and your first developer hour are free. After that, enhancements are $170/hr, or $320/mo for a dedicated enhancement plan. Details.

Q

Can you move our data from our old system?

Yes. We convert data from Salesforce, NetSuite, ACT!, GoldMine and custom or legacy systems, and clean it up along the way.

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Do you provide training?

Yes — personalized sessions built for each department, so your staff can hit the ground running.

Q

What does “concierge-level” support mean?

A dedicated account manager, proactive communication and tailored training from an in-house team that knows your workflow. Explore our services.

Hosting, Security & Platform

4 QUESTIONS
Q

Where is TabletCRM hosted?

TabletCRM is hosted in the cloud and kept current for you. Dedicated-server (BYOC) and on-premise options are also available for businesses that need them.

Q

How is my data protected?

SSL/TLS-encrypted connections, custom-developed security monitoring, automated software and patch updates, and monitored, guaranteed backups.

Q

Is there an API?

Yes. REST API access is included with the Complete plan.

Q

What technology is TabletCRM built on?

An enterprise Microsoft stack — .NET 4.8, 64-bit memory optimized, with Microsoft SQL Server scalability — accessible from any modern browser.

Franchise & Multi-Location

3 QUESTIONS
Q

Does TabletCRM support franchises and multiple locations?

Yes, through Franchise Magic: a hub-and-spoke CRM built on TabletCRM.

Q

Does each location get its own system?

Yes. Every location runs its own dedicated TabletCRM server and instance, synced to its own QuickBooks or Xero.

Q

What can headquarters see?

The HQ hub reports in real time on leads, sales, service and more across every location, with automated franchise fee capture.

Support & Company

3 QUESTIONS
Q

How do I reach support?

Call us at 813-489-5249 or book a call.

Q

Who will I actually talk to?

KnowTia’s own team — the same people who design, build and support TabletCRM.

Q

Who is behind TabletCRM?

KnowTia Concepts Corporation of Tampa, Florida, building business software since 2001 and rated 5.0 on Google.

STILL HAVE QUESTIONS?

Ask the people who build TabletCRM.

Book a 30-minute call or phone us at 813-489-5249 — you’ll get answers from our in-house team, not a script.

QuickBooks is a registered trademark of Intuit Inc. Xero is a trademark of Xero Limited. Other product names are property of their respective owners.